Your privacy is important to WowCall. Therefore, WowCall is committed to respecting your privacy and the confidentiality of your personal data, traffic data and communications content.
WowCall Software/or Ascentech Telecom, both incorporated under the laws of Bahrain, having their registered office at the Kingdom of Bahrain, are collecting and processing your personal information under this Privacy Statement.
This Privacy Statement is designed to assist you in understanding how WowCall uses and safeguards the information you provide in using WowCall’s VoIP software, WowCall’s websites and/or Ascentech's products.
WowCall may gather and process information about you, including (but not limited to) information in the following categories:
a) Identification data (e.g. name, address, telephone, email address);
b) Profile information (e.g. age, sex, country of residence and any information that you choose to make available to others as part of your WowCall user profile);
c) Electronic identification data (e.g. IP addresses, cookies);
d) Banking and payment information (credit card information, account number);
e) Survey results and information about your usage of the WowCall software, our products and websites and Ascentech’s products;
f) Products or services ordered and delivered;
g) Video and sound recordings included in a mood message;
h) WowCall test calls made to ECHO123 (which are recorded and played back to the user and deleted thereafter);
i) List of your contacts;
j) Your user profile;
k) Your username and password for other email accounts where you have provided this to us and requested us to search for your friends on WowCall (Please note that WowCall does not retain this information or use it for any other purpose);
l) Correspondence between you and WowCall;
m) Traffic data (data processed for the purpose of the conveyance of communications or the billing thereof, including, but not limited to, the duration of the call, the number calling and the number called); and
n) content of chat communications made when using WowCall For Your Mobile.
Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. WowCall collects and processes, or has third party service providers acting on WowCall’s behalf collecting and processing, personal data relating to you, as permitted or necessary to:
· provide communication products, in particular to convey the communications you make by means of the WowCall software and/or the WowCall products;
· take, process or deliver orders made via our websites, invoice you or notify you of the status of your order;
· provide other services for you (as described when we collect the information);
· register products that you have purchased with the manufacturer or service provider for warranty or technical support;
· provide you with customer support and troubleshoot problems;
· compare information for accuracy;
· inform you about service updates and faults;
· request feedback or participation in on-line surveys;
· resolve disputes;
· verify your identity;
· customize, measure, and improve WowCall software, our products and websites content and layout;
· provide and invoice certain joint services with our parent company Ascentech LLC. and any of its affiliates or subsidiaries, such as registration, transactions and customer support;
· organise and carry out WowCall’s marketing or promotional operations/offers, contests, games and similar events; and
· protect your, WowCall and Ascentech’s interests, including in particular to enforce our Terms of Service and fight against fraud,
Except as provided below, WowCall shall not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content to any third party without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities.
WowCall may disclose personal information to respond to legal requirements, to protect WowCall and Ascentech’s interests, to enforce our policies or to protect anyone’s rights, property, or safety.
WowCall may share your information with Ascentech for certain purposes, and in particular insofar as necessary to (1) provide and invoice certain joint services (such as registration, transactions and customer support); (2) organise marketing or promotional operations, contests, games and similar events; and (3) fight against fraud.
In order to provide you with WowCall products you have requested, WowCall may sometimes, if necessary, share your personal and traffic data with carriers, partner service providers and/or agents, for example the PSTN-VoIP gateway provider, Wifi access services providers, distributors of WowCall software and/or WowCall products, and/or the third party banking organizations or other providers of payment, email delivery, analytical services, customer support, or hosting services. WowCall will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.
Some WowCall products may be co-branded and offered together with or via a partner company. If you register for or use such products, you consent to both WowCall and the partner company’s use of personal data collected in connection with the co-branded product.
If you are a member of the Business Control Panel, detailed information about the activity on your WowCall account including traffic data and details of your purchases and downloads may be accessed by the Administrator of the Business Control Panel if you have agreed to such access. You can withdraw your agreement at any time by changing the settings on your account page on www.WowCall.com. If you provide personal data including your name and job title to be included on the Business Control Panel directory, you acknowledge that such data may be viewed by other members of that Business Control Panel.
WowCall, WowCall’s local partner, or the operator or company facilitating your communication may provide personal data, communications content and/or traffic data to an appropriate authority lawfully requesting such information. WowCall will provide all reasonable assistance and information to fulfil this request and you hereby consent to such disclosure
Your information may be stored and processed in any country in which WowCall and Ascentech maintain facilities, including outside of the EU. In this regard, or for purposes of sharing or disclosing data in accordance with this article 4, WowCall reserves the right to transfer information outside of your country. By using WowCall software, WowCall’s websites or WowCall products you consent to any such transfer of information outside of your country. As WowCall continues to develop its business, WowCall might sell or buy subsidiaries or business units. In such transactions as well as in the event WowCall or substantially all of its assets are acquired by a third party, personal information of WowCall users will generally be one of the transferred business assets. We reserve the right to include your personal information, collected as an asset, in any such transfer to a third party.
Your user profile is the information you decide to make available to the other WowCall users. By editing your privacy settings, you can choose those details that all WowCall users may see and those details which will only be visible to your WowCall contacts. It may include your WowCall user name, full name, address, telephone numbers, gender, date of birth, language, “about me” page URL, and any other information that you decide to make available. You control your user profile and you can access your user profile from the “File” menu in the
WowCall shall take appropriate organizational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees or consultants of WowCall or Ascentech that need to have access to this data in order to be able to fulfil their given duties.
WowCall may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you accept to take part in is used for the purposes of reviewing this feedback and improving the WowCall software, WowCall and Ascentech’s products and websites.
WowCall may contact you to send you messages about faults and service issues. Further, WowCall reserves the right to use email or the WowCall software to notify you of any eventual claims related to your use of WowCall software, the WowCall websites and/or WowCall products, including without limitation claims of violation of third party rights.
You have the right to access and, where relevant, to amend your personal information. Some of your information may be viewed or edited online by logging into your My Account page on www.WowCall.com. We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity. Please address any questions to firstname.lastname@example.org. Furthermore, you are able to contact customers directly from your WowCall Dialer at ‘888’.
WowCall will use its best endeavours to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes. However, please note that due to the technical nature of the peer to peer network, it can sometimes take up to two weeks before your WowCall ID disappears completely from the peer to peer network. Your details may still appear in the search directory during this time.